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Customer Services

Sales & Support

Monday to Friday: 09.00 - 17.30
Telephone: 0131 - 550 3720

Saturday & Sunday: 09.00 - 16.00
Telephone: 0800 - 634 2775


Payment Method

Online payments using PAYPAL.

PAYPAL accepts all credit/debit cards including American Express (Amex).

If you have an account with PAYPAL you can also use this to make payment.

We do not accept cheques or postal orders.


Delivery Information

Standard Delivery is approx 5 working days from order (Monday to Friday) but usually sooner.

Alternatively, a specific delivery date can be requested at a small charge.

We also offer a Next Day Delivery service if goods are ordered before 12 Noon.

Monday to Thursday - Deliveries are between 9am and 4pm.

Friday - Deliveries are between 9am and 3pm.

** No Deliveries Can be made on or during UK Bank Holidays

All deliveries to EH1 to EH9 - FREE of charge on Standard Delivery for orders over £30.00 excluding VAT, Standard Deliveries under £30.00 excluding VAT, will be charged at £ 5.00 + VAT.

All next Day deliveries to EH1 to EH9 - Charged at £ 5.00 + VAT.

All standard deliveries to EH10 to EH99 - Charged at £ 5.00 + VAT.

All next day deliveries to EH10 to EH99 - Charged at £ 6.00 + VAT.

All deliveries to the rest of mainland UK - Charged at £ 8.00 + VAT for Standard Delivery and £ 10.00 + VAT for Next Day Delivery.

Please Note: Edinburgh Commercial Cleaning will not be held responsible for deliveries being late due to severe weather conditions.

For deliveries outside mainland UK, please call for a quotation.

Trace your order by calling our office on 0131 - 550 3720.

Office opening times: Mon to Fri - 9am to 5pm.


Refunds and Exchanges

Refunds - we do not issue refunds.

Depending on the circumstances, we may offer to exchange your goods for something else or offer a credit note.

Faulty goods - if any of our products have any manufacturing defects, we will replace the product purchased. The cost of delivery will be paid for by the customer.

Returns address: 18, S1 Forth Street, Edinburgh, Midlothian, Scotland EH1 3LH

What if my parcel is not the correct parcel? - In the unlikely event that we have sent out the wrong parcel, please accept our apologies and rest assured that we will rectify this as soon as possible.

Exchanges - should you wish to return a non-faulty item for an exchange, the following applies:

1. The goods must be in pristine condition and unopened.

2. The goods will be returned at the customers expense to the returns address.

3. If you wish to exchange products please call our customer service team immediately.


Price Information

Prices can change from time to time and we reserve the right to change prices at any time.

All prices shown will have an extra 20% VAT added where applicable.

Availability - all products and services are subject to availability and may be withdrawn at any time.

If we cannot fulfil your order, we will let you know as soon as we can.

We reserve the right to withdraw any item from sale at any time. In these circumstances we will advise you.


Privacy Policy

Your personal information will be kept completely private.
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